DDL Ductwork Ltd – Privacy and Data Protection Policy 2026
This Privacy Policy explains how DDL Ductwork Ltd collects, uses, stores and protects personal information obtained through our website, business activities and communications.
This policy applies to our website and all services provided by DDL Ductwork Ltd.
In the United Kingdom, the use of personal information is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The terms “we”, “us” and “our” refer to:
DDL Ductwork Ltd
Company number: 10392668
Registered office: Suite 6, 2 Place Farm, Place Farm, Wheathampstead, St. Albans, England, AL4 8SB
Your right to be informed
We take our data protection responsibilities seriously. You have the right to understand how and why we collect and use your personal information.
For any questions about this policy or the way we handle your information, please contact us using the details below:
Email: hello@ddlductwork.co.uk
Telephone: +44 7875 079757
Website: [Add company website address]
Post:
Unit 6H
Old Hall Farmyard
Priory Lane
Little Wymondley
Hitchin
SG4 7BL
About this Privacy Policy
This policy explains how we use and share information provided to us. We may collect personal information when you:
Information we may collect
DDL Ductwork Ltd may collect and process information including:
We will only collect information that is relevant and reasonably necessary for the purpose for which it is being used.
How and why we use your information
Depending on the circumstances, we may use your information to:
The circumstances, we may use your information to:
Our lawful basis for processing information
We will only process personal information where we have a lawful reason to do so. This may include:
Contract: Where processing is necessary to provide a quotation, enter into a contract or deliver services.
Legal obligation: Where we are required to keep or share information to comply with the law.
Legitimate interests: Where processing is reasonably necessary to operate and manage our business, respond to enquiries, maintain customer relationships, protect our business or promote relevant services.
Consent: Where you have clearly agreed to a particular use of your information and consent is the appropriate lawful basis.
Where we rely on legitimate interests, we consider whether our business interests are balanced against your rights, interests and reasonable expectations.
You can ask us to stop sending marketing communications at any time.
Sharing your information
We do not sell your personal information.
We may share relevant information with trusted third parties that help us operate our business or provide our services, including:
We only share information that is reasonably necessary. Where appropriate, third parties are required to keep your information secure and process it in accordance with data protection law.
Retaining personal information
We will only retain your information for as long as it is reasonably required for the purpose for which it was collected.
When deciding how long information should be retained, we consider:
Once information is no longer required, it will be securely deleted, destroyed or anonymised.
Anonymised information that can no longer be linked to an identifiable person may be retained and used for statistical, administrative or business purposes.
Your data protection rights
Depending on the circumstances, you may have the right to:
Some rights only apply in particular circumstances and may be subject to legal exemptions.
To exercise any of these rights, please contact us using the details provided in this policy.
You also have the right to raise a concern with the Information Commissioner’s Office, which is the UK’s data protection regulator.
Cookies
Our website may use cookies and similar technologies to help it function correctly, understand how visitors use it and improve the user experience.
Cookies may collect information such as your device type, browser, IP address and the pages you visit.
Where consent is legally required for non-essential cookies, we will request it before placing those cookies on your device.
You can control or refuse cookies through your browser settings or through any cookie controls available on our website. Disabling some cookies may affect how certain parts of the website work.
International transfers
Some service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred to an organisation outside the UK, we will ensure that the transfer is made in accordance with UK data protection law and that appropriate safeguards are in place.
Information security
We take reasonable technical and organisational measures to protect personal information from:
Access to personal information is limited to people who have a genuine business need to use it.
Third-party websites
Our website may contain links to websites operated by other organisations. We are not responsible for the content, security or privacy practices of third-party websites.
You should review the privacy policy of any external website you visit.
Changes to this policy
We may update this Privacy Policy to reflect changes to our business, website, services or legal obligations.
Any updated version will be published on this page with a revised update date.
This Privacy Policy was last updated on 6 August 2026.
